FAQ’s

As shipping couriers cannot guarantee delivery by December 24th this holiday season, we recommend placing orders by the dates below to give your products the best chance to arrive in time. If you have any questions, please feel free to reach out at shop@andersonpaak.com.

Standard Flat Rate: December 8th

UPS Ground: December 13th

2 Day: December 17th

Flat Rate International: December 2nd

 

 

Product Info: 

What are your instructions for washing & care of apparel? 

Our garments are pre-shrunk for your convenience. To ensure the longevity of the printed design, it is recommended to turn the garment inside out before machine washing on a cold cycle. For drying, use a low-tumble dry setting or opt for hang drying to prevent any further shrinking.

What if the color does not look exactly the same as it does on my screen?

Please be advised that the representation of colors digitally, whether through monitors or mobile phones, may not precisely match the actual appearance in person. If you believe you have received the wrong color, kindly contact us at shop@andersonpaak.com, and we will gladly assist you in resolving the matter.

 

Pre-order:

What is a pre-order item?

Products available for purchase before their official release date can be pre-ordered. Pre-orders can be made for apparel and accessories, but most often, they are for upcoming album releases - vinyls, CDs, cassette tapes, box sets, and zines. The payment for pre-order items is charged at the time of order placement.

When will my pre-order item ship?

Pre-ordered music items will ship and arrive approximately on the release date specified on the product page. The release date for all pre-order items is displayed on their respective product pages. For pre-ordered apparel or accessory items, the approximate ship date will be listed on the product page. Please be aware that pre-order dates may change due to production delays or unforeseen circumstances.

When will my Pre-Order Arrive?

For US orders, if placed 7-10 days before the official release date, expect delivery on or around the release date.

International orders may take up to 10-14 business days to arrive after the official release date.

For pre-ordered apparel or accessories, 

 

Sizing: 

How do I know what size I should order? 

Sizing may differ among our products. For accurate size information, refer to the sizing chart page linked on the product page. In cases where a sizing chart is not provided, you can find size recommendations in the product description. If a sizing chart is unavailable for a specific item, feel free to contact us at shop@andersonpaak.com for further assistance.

 

Exchange/Return Policy:

Can I exchange or return items?

To initiate an exchange or return, kindly email us at shop@andersonpaak.com, providing your name, order number, and the items you wish to exchange or return. For details on eligibility and procedures, please refer to our Refund Policy.

It's essential to note that specific items on our site are made to order and do not have inventory. Consequently, exchanges or returns cannot be accepted for these products.

 

Shipping: 

My order has shipped; so why does my tracking show “No Results”? 

If your tracking indicates "No results", it is probable that your order has recently been shipped, and the tracking information will likely update within the next 36 hours. However, if you continue to see "No results" for more than 72 hours (excluding weekends), kindly inform us by reaching out to shop@andersonpaak.com. We are here to assist you.

My tracking information says the package was delivered but I have not received it yet. What should I do? 

At times, carriers may mark a package as delivered before its actual arrival. We suggest waiting 2-3 days after the last status update (excluding weekends) to allow the carrier sufficient time for delivery completion.

Within 2 days of the expected delivery date, we recommend taking the following steps:

• Look for a notice of attempted delivery.
• Inspect the delivery location for your package.
• Check the tracking link to confirm if someone else accepted the delivery.
• Some packages may pass through multiple carriers, so check your mailbox or designated mail reception area.

If, after 3 days without a status update, you have not received your package, please contact us at [insert address] for further assistance.

Why is my order marked “Return to Sender”? 

An order may be flagged as a return for various reasons, including:

• Refusal by the recipient,
• Non-collection by the recipient,
• Rejection due to customs charges,
• Incomplete or insufficient address,

Should your item be labeled as "Return to Sender", please reach out to us at [insert address]. We are available to assist you in resolving the matter.

 

International Shipments: 

Before placing your order, kindly verify the accuracy of your shipping address. International shipments are transferred to the country's postal service once customs clearance is completed. In certain countries, additional tracking information may not be accessible once the package is handed over to local carriers.

Packages may take up to six weeks to deliver pending customs processing.. Unclaimed packages will be returned to the manufacturer and are not eligible for reshipment or refund. We advise reaching out to your local customs officials for further assistance.

 

How can I find the tracking number for my country’s postal provider?

Frequently, the tracking number for a country's postal provider can be located in the Alternate Tracking Number section within the Shipment Details. You can access this information through the shipping link provided by our team. If you encounter any difficulties or have questions, feel free to reach out for assistance.

Are there additional shipping costs for International orders? 

Shipping charges do not cover import taxes, duties, customs, and clearance fees that may be imposed upon the arrival of your shipment in your country. We do not assume responsibility for these charges, and we cannot provide estimates for duties and taxes, as such information varies by country.

As the Importer of Record, you are accountable for any incurred charges or other fees imposed by your country. It is essential to adhere to all laws and regulations of the country where you are receiving the goods. For information on potential charges, kindly contact your local customs office.

Do you ship to APO/FPO addresses? 

We do accommodate shipping to APO/FPO addresses. Please choose the option "Ship orders to addresses within the US, Canada, and APO/FPO military addresses." When sending to an APO, ensure that you provide the complete APO address and select USA as the country. It's important to note that UPS does not provide shipping services to APO/FPO addresses.

Do items ship separately? 

Yes, items may ship separately as we dispatch products from multiple facilities. Consequently, you may receive your order in separate shipments, arriving on different days.

 

Placing an Order / Order Status: 

How long will it take to process my order before it ships? 

Certain items are either produced on-demand or offered as pre-orders. The processing timeframe for these specific items is outlined in the its description section within the product page. For all other items, we kindly request a processing time of 3-5 days before your order is shipped.

When will I receive my order? 

Upon shipment, the delivery time is contingent on the chosen method at checkout:

• Standard Flat Rate: 5-8 business days
• Ground: 3-5 business days
• 2 Day: 1-3 business days
• Flat Rate International: 10-14 business days

Please be aware that these time estimates denote transit times from the date of shipment and are susceptible to potential delays by the shipping carrier.

It's essential to clarify that 2 Day shipping denotes the number of business days your package will be in transit once it has been shipped. This does not guarantee delivery within 2 days of purchase.

What is the status of my order? 

Upon placing your order, an order confirmation will be sent to you via email or SMS, depending on the contact information provided at checkout. In the event that you do not receive a confirmation, kindly reach out to us at shop@andersonpaak.com. Subsequently, once your order is shipped, a shipping confirmation email containing tracking information will be dispatched to you. 

Can I combine orders? 

Regrettably, we are unable to combine orders as they are processed individually immediately upon placement.

Can I change or cancel my order? 

We strive to process orders promptly to facilitate swift delivery. If your order has not yet entered the processing stage, we will make every effort to accommodate requests for size changes, address modifications, or order cancellations. However, once an order is in processing or has shipped, we are unable to make any changes.

 

It is crucial to review all information carefully before completing your order. In the event of an address error, please contact us promptly at shop@andersonpaak.com and include the correct address in your email to facilitate assistance.